Assistant Registrar

Job Summary:

The Commonwealth of Virginia is seeking a highly skilled and experienced Assistant Registrar to join our team. As a key member of our Enrollment Services department, you will be responsible for ensuring the smooth operation of our graduation processes, including degree audits and graduation applications.

Key Responsibilities:

• Manage the daily operations of the Enrollment Services office, maintaining high standards of customer service and operational efficiency.
• Develop and implement new procedures and policies, maintaining the policies and procedures manual for degree conferral, course exception, records, and program audits.
• Develop a paperless process and an efficient reverse transfer process, aiming to increase the reverse transfer annual conferrals by 2%.
• Respond to student inquiries regarding graduation requirements and ensure the graduation website is updated each year.
• Run and process potential graduate reports to identify students ready to graduate who did not apply, aiming to increase annual conferrals by 3%.
• Oversee the grade change process and increasing efficiency throughout the semester.
• Assist with end-of-term processes around grade repeats with the Retention Assistant Registrar.
• Prepare attestation letters for the Nursing Board for Health Sciences students who have completed all the requirements for their program.
• Collaborate with Deans, Faculty, and Staff across departments to support student degree completion.
• Provide leadership and guidance to Completion Enrollment Services staff, fostering a team-oriented and student-focused environment.

Requirements:

• Experience in a higher education setting
• Ability to work independently and effectively manage multiple projects concurrently under pressure
• Detail-oriented and capable of maintaining confidential information
• Excellent oral and written communication skills, including customer service
• Excellent organization and prioritization skills
• Microsoft Office and database management experience
• Experience using a Student Information System (PeopleSoft, Lumens, Banner, etc.)
• Knowledge of institutional policies and procedures with the ability to interpret and apply them
• Experience with or willingness to learn AI tools

Preferred Qualifications:

• Extensive experience in education, business administration, or related field, equivalent to relevant work experience.
• Bilingual (Spanish)
• Experience in planning commencement ceremonies
• Experience in graduation processes, degree audits, and running graduate reports
• Previous experience in Enrollment Services, Admissions, Registrar's Office, or a related role
• Considerable supervisory experience
• Experience engaging and working with diverse populations
• Experience in curriculum updates
• Experience with transcript evaluation

Language: en-US