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Quality Assurance Specialist

2 months ago

San Francisco, California, United States Kapwing Full time

Position Overview

We are seeking a skilled Quality Assurance Analyst to contribute to the development of a dependable media creation platform. This is a full-time position that reports directly to the Quality Lead.

Key Responsibilities
  1. Product Quality Assurance: Collaborate with product and engineering teams to create comprehensive test plans and conduct iterative functionality testing.
  2. Release Management: Partner with engineering and customer support to establish protocols for pre-release testing and post-release evaluations.
  3. Manual Testing: Conduct thorough checks to ensure optimal performance of the platform in a live environment. Analyze bugs to determine reproduction steps and assist customer support in resolving technical challenges faced by users.
  4. Cross-Department Liaison: Serve as a communication bridge between engineering and customer support teams.
  5. Issue Investigation: Examine user-reported issues to identify reproducible steps or root causes, and prioritize them accordingly.
Qualifications
  1. Effective Communication: Possess strong writing and verbal communication skills.
  2. Experience: Minimum of 2 years in a technical or analytical role, including experience in quantitative analysis, scripting, QA, or engineering.
  3. Web Testing Proficiency: Familiarity with web testing methodologies.
  4. Bug Tracking Tools: Experience with tools such as Asana, Jira, or Shortcut.
  5. Innovative Problem Solver: Ability to generate multiple solutions to challenges.
  6. Entrepreneurial Spirit: Enthusiasm for joining a dynamic, growth-oriented team and contributing across various functions.
  7. Team Player: Willingness to prioritize the product's needs over personal preferences.
  8. Passion for Creativity: A strong interest in serving creative professionals and a genuine interest in media.
  9. Organizational Skills: Creative and methodical, with a strong customer-centric approach.
  10. Testing Experience: Background in functional end-to-end workflow testing, including planning and execution.
Preferred Qualifications
  1. Automated Testing: Familiarity with tools such as Cypress or Jest.
  2. Technical Tools: Experience with Sentry, Papertrail, and Heroku.
  3. Programming Skills: At least 1 year of experience with Javascript, Python, or HTML.
  4. Video Editing Knowledge: Experience with video editing software.