Deli Team Leader

2 weeks ago

New York, New York, United States Dillons Grocery Store Full time
Job Summary

We are seeking a highly skilled and motivated Deli Assistant Leader to join our team at Dillons Grocery Store. As a key member of our deli department, you will be responsible for assisting the Department Manager in organizing work, filling staffing needs, and training associates to provide exceptional customer service.

Key Responsibilities:

  • Assist the Department Manager in organizing work and filling department staffing needs.
  • Train and schedule associates to ensure consistent customer service.
  • Respond to customer or associate comments, complaints, requests, accidents, and questions in a prompt, tactful, and professional manner.
  • Use Computer Assisted Ordering (CAO) to manage ordering and inventory.
  • Maintain proper signage, product rotation, freshness, quantity, quality, and space allocation for merchandise.
  • Engage in effective merchandising techniques, customer services, product presentation, and promotional activities.
  • Follow company policies and procedures, particularly in areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
  • Provide Department Manager with input on department budgets, goals, and results.
  • Communicate and interact with associates and customers to provide a positive impression.
  • Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
  • Maintain floor, shelf, and deli areas clean and up to sanitary standards.

Requirements:

  • Willingness to work flexible hours, including mornings, afternoons, evenings, nights, weekends, and holidays as needed.
  • Effective written and oral communication skills.
  • Demonstrated aptitude to manage people and organize workloads.
  • Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
  • Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
  • Understanding of all key components of department operations, including managing people, merchandising, and computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.
  • Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
  • Able to work with various cleaning solutions, safely use sharp tools, and carefully operate slicing equipment.
  • Qualified and able to operate power machinery and work with various job tools.

About Us:

Dillons Grocery Store is one of the leading Supermarket Chains in Kansas and part of the Kroger Company. We are committed to providing our customers with exceptional service and quality products.

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