Member Services Representative
5 days ago
The Overnight Closer will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.
Key Responsibilities:- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are necessary.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
Compensation: $15.50 per hour
Planet Fitness is a dynamic and growing company that is committed to providing a Judgement Free Zone for our members. We are seeking a motivated and customer-focused individual to join our team as an Overnight Closer. If you are passionate about fitness and health, and enjoy working with people, we encourage you to apply for this exciting opportunity.
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