Fitness Experience Ambassador
1 week ago
Taymax Group is committed to providing a high-quality fitness experience in a welcoming and non-intimidating environment, known as the Judgement Free Zone. We strive to foster an inclusive and diverse workplace environment where all employees work towards our common goal of enhancing people's lives.
Job Summary
We are seeking a highly motivated and customer-focused Member Services Representative to join our team. This role will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle front desk-related activities, including answering phones, checking members into the system, taking prospective members on tours, signing up new members, and assisting with tasks such as counting out the drawer.
- Facilitate updates to member accounts, respond to member questions and concerns in a timely and professional manner, and escalate issues as needed.
- Maintain the neatness and cleanliness of the club, including completing daily tasks, helping with priority cleaning, conducting walk-around and bathroom checks, and participating in special cleaning projects.
Qualifications
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills, able to interact positively and professionally with members and coworkers.
Estimated Salary
$10.00 - $10.50 per hour.
About Taymax Group
Taymax Group is an equal opportunity employer that values diversity and inclusion in the workplace. We welcome talent from all backgrounds and perspectives and strive to create a culture of belonging and respect. If you are passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.
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