Retail Associate

1 week ago


Glen Carbon, Illinois, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
  • Process member purchases, assist with payments, and utilize cash registers to complete transactions.
  • Maintain a clean and organized store environment, including sweeping and cleaning the parking lot, and ensuring carts are available and organized.
  • Assist members with club pick up orders, including contacting members to notify of delayed pickup times, informing members of unavailable products, and offering alternative options.
  • Resolve member issues and concerns, and promote company products and services.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work in a fast-paced environment, stand for long periods, and lift up to 25 pounds.
  • Excellent communication and problem-solving skills.
What We Offer

As a Member Service Associate at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. You will also have access to our Live Better U education benefit program, which offers tuition reimbursement and other educational resources.



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