Machines Operator

3 weeks ago


New Port Richey, Florida, United States Legends Casino Hotel Full time
Job Summary

As a key member of our Machines Department, you will be responsible for providing exceptional guest service on the gaming floor. This includes attending to guest needs, resolving issues, and ensuring a positive experience for all visitors.

Key Responsibilities
  • Attend to guest needs and resolve issues in a timely and professional manner
  • Responsible for managing the imprest bank and maintaining accurate records
  • Have access to sensitive keys for entry into TLS Machines to clear minor errors and perform fills
  • Make change for guests and provide excellent customer service
  • Troubleshoot TLS Machines as needed to correct errors, including reloads, bill validators, and printers
  • Interact effectively with guests and fellow associates, and communicate professionally with other departments to achieve optimum service levels
  • Assist in implementing service standards for the Machines Department and become familiar with Internal Controls, State Compact, and NIGS guidelines
  • Work a variety of shifts, including evenings, weekends, and holidays, as required
  • Build relationships with guests and colleagues to improve workflows and provide a great guest experience
Requirements
  • High school diploma or equivalent required
  • Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA
  • Excellent math and cash handling skills, as well as strong interpersonal and communication skills
  • Ability to follow direction and implement tasks given, with a focus on providing exceptional guest service


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