Systems Design Specialist

3 weeks ago

New York, New York, United States City of New York Full time
Job Summary

As a Systems Design Specialist with the City of New York, you will play a crucial role in analyzing and designing custom applications and reports to support agency initiatives. Your expertise will be utilized to gather business requirements, prepare program specifications, and execute systems testing.

Responsibilities

- Develop and prepare business and functional requirement documentation, user stories, and acceptance criteria for existing systems and new Human Resources Administration (HRA) OCSS/Information Technology Services (ITS) development projects.

- Prepare business and application workflows, GUI interfaces, and reports for new applications as well as enhancements for existing applications, ensuring adherence to industry, HRA, and NYS OTDA standards.

- Deliver program analysis, functional designs/user stories, detailed user and technical specifications while ensuring these deliverables adhere to industry, HRA, and NYS OTDA standards. Prepare specifications for documents and maintain quality control over these documents, logging them in the agency knowledge repository.

- Be responsible for the development and coordination of testing and implementation plans and the preparation of queries, user manuals, and guides to support OCSS staff, ensuring they adhere to industry, HRA, and NYS OTDA standards. Develop detailed acceptance criteria and test scripts to validate the new functionality being developed, thoroughly test new application software while documenting results, identify functional and technical defects that require resolution, and perform quality checks before releasing to the business user. Coordinate User Acceptance Testing with in-house and external user groups and collaborate with the development teams to make corrections or enhancements.

- Manage the assigned projects throughout their lifecycle, which includes collaboration with the in-house or external analyst or development teams, training and procedure groups, and business users to answer questions, verify/confirm information, mitigate issues, determine resolutions/corrections, respond to change requests, and communicate on deliverables. Coordinate the implementation of the application into production, notifying end-users of completion and ensuring their accessibility.

- Work directly with business staff to gather requirements for all reports requests, gathering additional information and clarifications as necessary, programs macros, and mail merge jobs in MS Office. Notify all parties involved of the development and QA timelines and current progress. Conduct comprehensive Quality Assurance testing of reports requested by the user groups, verifying report data against sources such as WMS, ASSETS, or NYCWAY, and utilize Excel functions and Pivot tables to confirm data, deliver reports in the promised timeframe.

- Facilitate Joint Application Design sessions with the business, gather and analyze detailed business requirements, preparing specific proposals for new or existing systems. Document and distribute accurate meeting minutes, translate requirements into testable conditions using SMART standards, identify options for potential solutions, and assess them for both technical and business suitability. Provide a finalized set of requirements for each project in a specified amount of time to obtain signoff from business. Create and deliver presentations of the proposed solution to the user group, including the executives, directors, and staff.

- Serve as a liaison between business and development team communication to both parties if any questions, issues, or concerns arise, translate business terminology into technical specifications and vice versa. Ensure that any changes to designs or scope are reviewed with all parties involved and are included in the revised project plan. Conduct training of designated trainers for large projects or user training for smaller projects.

- Accurately report project statuses on time in ATS, estimating milestone tasks and dates for each project. Provide regular updates to the Director, notifying him of delays as well as any items requiring escalation. Present status in weekly staff meetings in a manner that is relevant to all attendees, providing detailed and accurate updates.

Qualifications

- A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance, and support, systems programming, data communications, mainframe development, mobile development, web development, and design; or
- A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in the above option; or
- Education and/or experience equivalent to the above options. College education may be substituted for up to two years of the required experience on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post-high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in the above option.

About the City of New York

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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