Senior Branch Manager

2 weeks ago


Canadian Lakes, Michigan, United States Isabella Bank Full time

Job Summary:

The Senior Branch Manager will oversee the daily operations of a bank branch, ensuring that all staff members are properly trained and equipped to provide excellent customer service. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities:

  • Coaching and developing staff members to improve sales and customer service
  • Managing operational functions, including maintaining controls to protect the bank from fraudulent activity
  • Leading by example and demonstrating a strong understanding of bank policies and procedures
  • Developing and maintaining relationships with customers and the local community
  • Ensuring adherence to all operations security, risk, and regulatory policies and procedures

Requirements:

  • Ability to open new accounts and complete loan applications
  • Understanding of teller transactions and regulatory requirements
  • Successful experience leading and managing a team
  • Financial institution experience required
  • High school diploma required, bachelor's degree preferred

Preferred Skills:

  • Microsoft proficient - Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Ability to organize and manage time
  • Positive and enthusiastic attitude
  • Demonstrated problem-solving and conflict resolution abilities

About Isabella Bank:

Isabella Bank is an AA/EEO employer committed to providing excellent customer service and promoting a positive work environment.


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