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Client Relations Coordinator

2 months ago

Milton, Massachusetts, United States KECHES LAW GROUP PC Full time
Job Overview

Keches Law Group, P.C., a prominent law firm with a robust team of attorneys, is seeking a dedicated Client Relations Assistant to enhance our Intake department.

This position is essential for maintaining effective communication and ensuring a seamless experience for our clients and attorneys. The role requires the candidate to be located within a reasonable commuting distance to the office.

Key Responsibilities
  • Facilitating communication between attorneys and their staff regarding client intakes and referrals.
  • Following up with various stakeholders, including potential clients and external referral sources.
  • Ensuring the accuracy of intake and system data to uphold quality standards.
  • Responding to inquiries and requests with precise information.
  • Generating reports and managing data through various administrative tasks.
  • Providing direct support to the Lead Referral Manager, including scheduling and calendar management.
  • Utilizing problem-solving skills to address issues promptly.
  • Collaborating within a team environment to support various projects and tasks.
  • Maintaining confidentiality of client and attorney information.
  • Contributing to the department's reputation by embracing new challenges and opportunities.
  • Exhibiting reliability and adaptability in a dynamic work setting.
Qualifications
  • High School diploma or equivalent; a Bachelor's degree in Legal Studies or a related field is advantageous.
  • Multi-lingual skills are a plus.
  • Proficient phone, typing, and computer skills are essential.
  • Experience with Microsoft Office 365 and Outlook is required.
  • Ability to interact professionally with clients and colleagues.
  • Dependability, flexibility, and a team-oriented mindset are crucial.
  • Strong organizational skills with attention to detail and the ability to manage multiple tasks.
  • Exceptional customer service skills with a background in hospitality or service preferred.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Eagerness to learn and adapt quickly.
  • Excellent verbal and written communication abilities.
  • Strong analytical and problem-solving skills.
Work Schedule
  • On-site position.
  • Full-time hours, Monday to Friday.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Flexible spending account options.
  • Paid time off and holidays.
  • Basic life insurance and long-term disability coverage.
Work Environment

This role operates within a professional office setting, utilizing standard office equipment.

Physical Requirements

The position requires regular standing, walking, sitting, and the use of hands for various tasks. Occasional lifting of up to 15 pounds may be necessary.

Equal Opportunity Employer

Keches Law Group is committed to diversity and inclusion in the workplace and does not discriminate based on any protected characteristic.