Customer Experience Associate
1 week ago
Come work at CarMax, where we've revolutionized the auto industry with our honest and transparent approach. As a Customer Specialist, you'll be part of a high-energy team that delivers exceptional customer experiences. Your mission will be to provide guidance and support throughout every step of our customers' journey, ensuring they have a positive experience buying and selling cars.
Your Key Responsibilities
* Provide exceptional customer service by guiding customers through every step of their car-buying journey
* Conduct vehicle condition assessments to ensure accuracy in customer appraisals
* Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory
* Perform cosmetic inspections to ensure all vehicles meet CarMax Quality Standards
* Assist with various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies
Requirements
* High school diploma or equivalent required
* Sales and customer service experience preferred
* Valid driver's license required
* Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
What We Offer
* Estimated salary: $45,000 - $60,000 per year, depending on location and experience
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
About CarMax
We're a leader in the used car retail market, with over 200 locations nationwide. Our team of more than 25,000 associates is dedicated to delivering exceptional customer experiences and helping each other grow professionally.
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