Customer Service Representative

3 weeks ago


New Bedford, Massachusetts, United States Boufford Insurance Agency Full time
Job OverviewWe are seeking a highly motivated and organized Insurance Customer Service Representative to join our team at Boufford Insurance Agency. As an essential member of our growing team, you will play a vital role in managing client communications, nurturing key relationships, and ensuring all necessary documentation is properly tracked.

The ideal candidate should have experience as an insurance agent or be willing to receive training as needed. Strong communication skills, both written and verbal, are crucial in this role, along with problem-solving abilities.

About the Role:
  • Manage Client Communications: You will be responsible for responding to clients' inquiries, addressing their concerns, and providing clear information about coverage and billing questions.
  • Nurture Key Relationships: Build strong relationships with clients, underwriters, sales representatives, account executives, and other service team members to ensure seamless communication and collaboration.
  • Policies and Claims: Assist clients with claims processing, gather necessary documentation, and stay up-to-date with industry standards, current rates, coverages, insurance products, and carriers.


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