Airport Operations Director
2 weeks ago
The Airport Operations Manager plays a pivotal role in ensuring the smooth operation of airport locations, overseeing frontline employees, and driving performance through exceptional leadership and communication.
Key Responsibilities:
- Direct daily operations, fleet availability, and revenue generation for assigned functions
- Lead and support processes to meet and exceed customer expectations, ensuring alignment with sales methods and processes
- Resolve customer issues, providing a positive customer experience
- Drive sales processes to create a dynamic, customer-focused zone commercial organization focused on selling value-added solutions
- Champion productivity improvements through employee involvement and accountability, ensuring adherence to Standards of Work
- Engage in effective communication plans to build employee engagement and achieve business results
- Conduct timely and constructive performance evaluations, as applicable
- Manage airport locations and geographic areas in the General Manager's absence
- Participate in the recruiting process, as required
- Provide management with updates and indicators as requested
Educational Background:
High School Diploma required; Bachelor's Degree preferred
Professional Experience:
1-3 years of customer service or operations experience, depending on specific job duties; experience in car rental, hospitality, or tourism a plus
Knowledge and Skills:
Customer service resolution practices, excellent communication techniques, people management and leadership capability, sales management/coaching ability, operations management, highly organized, problem-solving skills, Microsoft Office suite working knowledge, time management skills, customer service aptitude, and excellent oral and written communication skills
Competencies:
Personal accountability, effective communication, demonstrates initiative, passion for customer service and stakeholder success, trust and integrity, adaptable and flexible
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide. As a leading airport general use vehicle rental company, Hertz champions and celebrates a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.
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