Federal Work Study Library Assistant

3 weeks ago


Bend, Oregon, United States COCC Full time
Job Description:

This role is responsible for providing exceptional customer service to students, staff, and faculty at COCC. The successful candidate will be the first point of contact at the Barber Library Circulation desk and provide support to the Interlibrary Loan Department by carrying out interlibrary loan tasks & procedures.

Key Responsibilities:

  • Provide cordial, professional service to all library patrons.
  • Utilize complex library software applications to check out, check in, renew circulating library materials, and update patrons account status.
  • Provide critical opening & closing shift support.
  • Assist patrons in person or by phone with Course Reserve requests, item hold requests, general circulation, and library policy.
  • Learn Library of Congress call number protocol for shelving library items and shelf reading.
  • Maintain confidentiality of patron records, both personal and library use information.
  • Process local holds, Summit holds, RAPID article requests, and interlibrary loan requests.

Requirements:

  • Able to communicate effectively with students, staff, and faculty from diverse backgrounds.
  • Ability to provide consistent and dependable customer service.
  • Reliable, punctual self-starter, who performs responsibly without direct supervision.
  • Flexibility, willingness to work at varying paces, and ability to multi-task essential.
  • Ability to be accurate and detail oriented.
  • Able to accept supervision & directions from supervisors.
  • Familiarity with library services helpful.


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