Mobility Operations Assistant Director

7 days ago


New Haven, Connecticut, United States Propark Mobility Full time

About Propark Mobility

We provide innovative parking management solutions that meet the evolving needs of our clients. Our team is dedicated to delivering exceptional customer service and ensuring the safety and security of our clients' properties.

Job Description

We are seeking an experienced Mobility Operations Assistant Director to join our team at Propark Mobility in New Haven, Connecticut. As a key member of our operations team, you will be responsible for supervising and managing all frontline associates, handling customer complaints and day-to-day operational issues, and making meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees.

Key Responsibilities Include:

  • Supervise Frontline Team: Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis.
  • Handle Customer Issues: Handle customer complaints and day-to-day operational issues.
  • Make Hiring Decisions: Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees.
  • Train Staff: Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
  • Ongoing Training: Provide ongoing customer service training for all Propark employees at assigned location.
  • Shuttle Fleet Maintenance: Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
  • Administrative Support: Assist office manager with administrative duties.
  • Safety and Security: Patrol and monitor safety and cleanliness of parking garage and facility.
  • Damage Claims: Act as point of contact for damage claims and ensure each incident is dealt with completely.
  • Financial Tasks: Process cash receipts and compile bank deposits for bookkeeper revenue reports.
  • Payroll Processing: Reconcile time cards and submission of payroll for Propark staff.
  • Policy Compliance: Ensure compliance of company and client policies and procedures.

What We Offer:

  • Career Advancement Opportunities: We promote from within - park your career here.
  • Perks and Benefits: Free parking while working at your assigned Propark location(s), flexible scheduling; paid Holidays and Wellness, and a comprehensive benefits package.
  • Requirements: A motivated individual with supervisory experience in the parking, customer service, and/or hospitality industries who is organized, honest, and thoughtful.
  • Preferred Qualifications: Previous parking industry experience, with a hospitality focus also being a top assett.


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