Senior IT Business Analyst, ERP Financial Systems Specialist

4 weeks ago

Chicago, Illinois, United States CCC Intelligent Solutions, Inc. Full time
About the Role

The Senior IT Business Analyst, ERP Financial Systems Specialist will work as a liaison among stakeholders to elicit, analyze, communicate, prioritize, clarify, validate, and document requirements for changes to business processes and systems in support of project/program objectives and scope.

Key Responsibilities
  • Conduct working sessions with users to gather, understand, analyze, and perform fit-gap analysis of business requirements as they relate to Contract Management/Renewals, Subscription/Usage Billing, Accounts Receivables, Cash Application, Collections, Taxation, Revenue Management, and Master Data Management (MDM) and reporting.
  • Provide subject matter expertise on key business process decisions
  • Contribute to the functional and technical design, prototyping, process design stages of implementations (including scenario design, flow mapping).
  • Ensures that the solution design satisfies project objectives and business requirements
  • Liaises between business subject matter experts and the technical team throughout the project lifecycle
  • Responsible for the coordination of all testing activities for a project(s) (System Integration, User Acceptance Testing) or maintenance releases, including the development of test scripts, scenarios.
  • Schedules, status of testing, defect management
  • Identifies and communicates risks and issues as well as possible solutions in a timely concise manner.
  • Coordinate and support business analysis activities across a program(s) or multiple business analysts on a project as needed, pro-actively shares concise observations and feedback on internal business analysis practices, processes, templates, tools, and training materials as well as any information gleaned from external resources
  • Develop documentation such as trainings, presentations, and process flows, provide business training as needed on new features/functions.
  • Owner of the daily management, prioritization, communication, and resolution of production incidents reported by the business in a timely fashion.
  • Responsible for identifying trends in issues, business process gaps, as well as system gaps/bugs, working the issues via our technical team as well our software provider
  • Responsible for proactively identifying opportunities for enhancements within the SW application based on business needs and issue management.
  • Create project plans, lead status meetings, capture notes and action items as project needs details
  • Become Subject Matter expert for specific market billing, accounts receivables, taxation, revenue management processes.
Requirements
  • Bachelor's Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
  • 7+ years minimum of IT business analysis or equivalent
  • Demonstrates extensive knowledge of Financials, Billing & Revenue Management, General Ledger, Accounts Receivables.
  • 7+ years of experience working with an ERP billing applications such as Oracle ERP, SAP, Workday, Netsuite or Subscription Applications such as Zuora, Billing Platform, SF Billing, or Oracle BRM etc.
  • Demonstrates working knowledge of Financial processes
  • Demonstrates working knowledge of Order to Cash and Record to Report Processes
  • Demonstrates a successful track record in the IT Business Analyst function on a large-scale enterprise class cross functional implementation ($2-5 MM).
  • Advanced written and verbal communication skills and advanced active listening skills
  • Able to analyze and solve problems of a complex nature with little guidance and is often sought out to guide others
  • Adept in a large variety of elicitation, facilitation, and modeling techniques leveraging tools such as Visio to document processes
  • Able to work effectively in a team environment, building rapport and relationships to develop an advanced level of organizational savvy
  • Advanced organization and time management skills
  • Proficient in the use of web-based document repository applications (e.g., Microsoft SharePoint)
  • Advanced Experience in Excel required
  • Demonstrated experience in leading testing initiatives in cross functional projects/programs including but not limited to creating testing documentation, guiding the testing initiative(s), facilitating issue resolution, training end users
  • Demonstrated experience in leading cross functional projects/programs across different functions and users within the company
  • Demonstrated experience in Project Management tools and Project lifecycles (e.g., MS Projects, Jira)
  • Previous work experience in a software development company would be ideal. Knowledge on how to manage licenses, and licensing models such as subscription-based and usage.
  • Advance Pricing configuration experience strongly preferred
  • Previous Insurance Industry experience would be a plus
  • SQL skills is a plus

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