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Operations Supervisor

2 months ago

Williamston North Carolina, United States Domino's Franchise Full time
Position Overview

The Operations Supervisor will be responsible for overseeing the coaching and development of General Managers (GMs), Assistant Managers (AMs), and team members across multiple locations.

Key Responsibilities
  • Coaching and Mentoring: Implement structured coaching sessions aimed at enhancing the operational and managerial skills of GMs, AMs, and crew members.
  • Performance Evaluations: Conduct annual performance reviews to assess and enhance employee performance.
  • Feedback Provision: Deliver constructive and actionable feedback to foster professional growth.
  • Career Development: Mentor GMs and AMs on career progression and professional development.

Operational Excellence
  • Policy Reinforcement: Ensure adherence to company policies and operational standards.
  • Gap Analysis: Identify operational deficiencies in underperforming locations and develop strategies for improvement.
  • Action Planning: Create formal plans to address identified gaps in performance.
  • Resource Coordination: Collaborate with field support teams to provide necessary resources.

Financial Oversight
  • Financial Review: Analyze key financial metrics during store visits to inform decision-making.
  • Data Analysis: Track and analyze financial and operational data to extract valuable insights.
  • Executive Presentations: Prepare concise presentations to communicate financial trends and results.
  • Weekly Updates: Present financial and operational updates during leadership meetings.
  • Performance Monitoring: Ensure compliance with operating plans through regular financial reviews.

Market Development Leadership
  • Business Planning: Collaborate with market leaders to formulate strategic business plans.
  • Local Marketing Initiatives: Drive the execution of local marketing strategies to enhance brand presence.
  • Community Engagement: Empower GMs to foster relationships within the community.
  • Growth Opportunities: Work with market leaders to identify and pursue new growth avenues.

Qualifications
  • Bachelor's Degree preferred.
  • Minimum of 3 years of experience in multi-unit management within the restaurant or retail sector.
  • Proven track record in enhancing operational efficiency across multiple locations.