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Quality Assurance Coordinator
2 months ago
We are seeking a highly skilled Quality Assurance Coordinator to join our team at the New Brunswick Counseling Center. The successful candidate will be responsible for ensuring the highest standards of quality in our services, while also contributing to the development and implementation of our quality improvement plan.
Key Responsibilities- Develop and implement competency training programs for staff to ensure they have the necessary skills and knowledge to deliver high-quality services.
- Maintain and update our policy and procedures manual to ensure it is current and compliant with relevant regulations.
- Conduct annual patient, community, and staff satisfaction surveys to identify areas for improvement and track progress over time.
- Develop and assist in the implementation of the Quality Improvement Plan for the agency, ensuring that it is aligned with our strategic objectives.
- Evaluate and improve various programs to ensure they are meeting their intended outcomes and are compliant with state and federal requirements.
- Prepare and analyze internal and external quality reports for management staff review, providing recommendations for improvement.
- Perform quality assurance functions to ensure agency-wide coordination, monitoring, and reporting of quality-assurance studies according to the QA/UR plan.
- Inform the Director of any new and/or revised QA regulations, ensuring that the agency remains compliant.
- Assist departments with the coordination of audit information and recommend appropriate data-gathering mechanisms, procedures, etc.
- Create a satisfactory working environment with other departments performing quality-assurance studies, and assist with the accumulation, display, routing, and dissemination of information to appropriate departments.
- Assist the Director with revisions to the QA/UR plan for admin, clinical, and medical staff review.
- Assist with developing and maintaining an unusual occurrence procedure, monitoring unusual occurrences, and preparing action-taken reports for the committee.
- Assist the agency with developing a social media presence, spreading awareness and education regarding relevant topics, and engaging with fundraising initiatives.
- Collect client data to determine educational needs and social media preferences of our population, and create various materials to enable our agency to have a more digital format of welcoming and orienting both prospective patients and employees.
- Perform audits on agency's current policies/procedures to assist the executive director with streamlining and simplifying policies related to business functions.
- Review current grant/funding initiatives to ensure compliance, and assist with creating a fundraising strategy.
- Work with the management team to update the strategic plan, and assist with developing a new program related to providing medical care.
The minimum qualification for this role is a bachelor's degree in health administration or a related field. Experience in the health administration field and in quality control is also required.
The ideal candidate will have excellent organizational skills, attention to detail, and the ability to use courteous professional judgment. They will also have technical capacity, ethical conduct, and the ability to work effectively in a team environment.
This is a part-time position, requiring 20 to 22 hours per week. The schedule is flexible, and the successful candidate will be expected to work independently and as part of a team to achieve the agency's quality improvement goals.
