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Seasonal Sales Associate

2 months ago


Haverhill, Massachusetts, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at Coach, a global fashion house. As a Seasonal Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of visual merchandising standards.

Key Responsibilities
  • Discuss product features and build sales by suggesting add-on items to meet customer needs
  • Work with multiple customers simultaneously and prioritize tasks effectively
  • Follow up with customers consistently to influence and close sales
  • Develop product knowledge and stay up-to-date on current collections
  • Demonstrate knowledge of competition and apply it to build sales and customer relationships
  • Drive business through sales strategies, clienteling, and sourcing new customers
  • Sensitive to customer needs and tailor approach to meet individual requirements
  • Build lasting and loyal relationships with customers
  • Ensure all daily tasks are completed without impacting service or Coach standards
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission
  • Foster a team environment of trust, collaboration, and open communication
  • Demonstrate confidence when working with customers
  • Take initiative and have a high level of ownership and accountability for individual results
  • Welcome feedback and adapt behaviors as necessary
  • Represent Coach as a brand ambassador at all times
  • Be adaptable and flexible to change
  • Maintain a calm and professional demeanor at all times
  • Create short- and long-term strategies to achieve personal metrics and performance goals
  • Utilize Company tools to stay informed
  • Handle and resolve customer issues effectively and involve a manager when necessary
  • Promote and endorse a team selling environment
Operations
  • Complete daily operational tasks, including maintaining store standards, cash wrap, and visual merchandising
  • Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts
  • Replenish inventory on the sales floor as needed
  • Process shipments as necessary
Requirements

1-3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Our Competencies for All Employees

  • Courage: Provides current, direct, complete, and actionable positive and corrective feedback to others
  • Creativity: Comes up with new and unique ideas and makes connections among previously unrelated notions
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers
  • Dealing with Ambiguity: Effectively copes with change and can shift gears comfortably
  • Drive for Results: Can be counted on to exceed goals successfully and is constantly one of the top performers
  • Interpersonal Savvy: Relates well to all kinds of people and builds constructive and effective relationships
  • Learning on the Fly: Learns quickly when facing new problems and is a relentless and versatile learner

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments and holds frequent development discussions
  • Building Effective Teams: Blends people into teams when needed and creates a feeling of belonging in the team

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach