Hotel Receptionist
3 weeks ago
Position: Front Desk Agent
Overview:
Join our team at TPG Hotels & Resorts as a Front Desk Agent, where you will be the first point of contact for our guests. Your role is essential in providing exceptional service and ensuring a memorable experience for all visitors.
Key Responsibilities:
- Welcome guests with a warm and friendly demeanor, managing check-ins and check-outs efficiently.
- Issue room keys and provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues promptly, ensuring compliance with company policies and procedures.
- Process payments and maintain accurate records of transactions in accordance with financial protocols.
- Assist with special requests and accommodations to enhance guest satisfaction.
- Participate in team meetings and contribute to a collaborative work environment.
Qualifications:
Applicants should possess a high school diploma or equivalent experience in a customer service role. Strong communication skills and a commitment to providing excellent guest service are essential.
About TPG Hotels & Resorts:
We pride ourselves on delivering top-notch hospitality in a charming setting. Our properties are designed to offer guests a unique experience, combining modern comforts with historic charm. Join us in creating unforgettable memories for our guests.
