Healthcare Service Coordinator
3 weeks ago
We offer full-service home medical equipment products and services to empower patients to live their best lives.
Job OverviewThis is a challenging role for someone who is passionate about delivering excellent customer service. The ideal candidate will be able to work in a fast-paced environment, answering inbound calls and making outbound calls.
The Customer Service Specialist will be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling patients to receive equipment as ordered by their doctor.
Key Responsibilities:
- Develop and maintain a working knowledge of current products and services offered by the company.
- Answer all calls and emails in a timely manner, adhering to established goals.
- Document all call information according to standard operating procedures.
- Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs.
- Process orders, route calls to appropriate resources, and follow up on customer calls where necessary.
- Review all required documentation to ensure accuracy.
- Accurately process, verify, and/or submit documentation and orders.
- Complete insurance verification to determine patient eligibility, coverage, co-insurances, and deductibles.
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required.
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
- Enter and review all pertinent information in EMR system including authorizations and expiration dates.
- Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies.
- Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered.
- Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
- Meet quality assurance requirements and other key performance metrics.
- Facilitate resolution on customer complaints and problem-solving.
- Pays attention to detail and has great organizational skills.
- Actively listens to patients and handles stressful situations with compassion and empathy.
- Flexible with actual work and hours of operation.
- Utilize company-provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and 'How-To' documents.
Requirements
- High School Diploma or equivalent.
- One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry.
- Senior level requires two years of work-related experience and one year of exact job experience. Exact job experience is considered any of the above tasks in a Medicare-certified setting.
We are an equal opportunity employer and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
Estimated Salary Range: $40,000 - $60,000 per year based on location and experience.
-
Patient Services Coordinator
2 weeks ago
Petoskey, Michigan, United States AdaptHealth LLC Full timePatient Services Coordinator Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at AdaptHealth LLC. In this role, you will be responsible for coordinating patient services, including scheduling appointments, processing orders, and communicating with patients and healthcare providers.Key...
-
Healthcare Liaison Coordinator
2 weeks ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeJob DescriptionAt AdaptHealth LLC, we offer a unique opportunity for a skilled and compassionate Patient Services Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to patients and healthcare providers, ensuring seamless communication and coordination of medical...
-
Travel Healthcare Professional
2 weeks ago
Petoskey, Michigan, United States CrossMed Healthcare Full timeCompetitive Travel Nursing Opportunity in Petoskey, MICrossMed Healthcare Staffing is seeking a skilled Registered Nurse (RN) for an exciting travel nursing position in Petoskey, Michigan.Job Summary:We are offering a competitive salary of $2060.28 - $2165.04 per week, depending on experience and qualifications.The assignment duration is 8 weeks with the...
-
Healthcare Traveler RN Position
4 weeks ago
Petoskey, Michigan, United States CrossMed Healthcare Full timeAt CrossMed Healthcare Staffing, we prioritize delivering exceptional patient care and a superior candidate experience. This role offers a competitive compensation package with a base salary of $1,954.08 - $2,053.44 per week.Job SummaryThis 13-week travel nursing assignment in Petoskey, MI, requires a skilled Registered Nurse to provide high-quality patient...
-
Home Health Care Coordinator
3 weeks ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeJoin Our TeamWe are seeking a highly motivated and detail-oriented Home Health Care Coordinator to join our team at AdaptHealth LLC. As a Home Health Care Coordinator, you will play a vital role in coordinating patient care and services.About AdaptHealth LLCAt AdaptHealth LLC, we offer full-service home medical equipment products and services to empower...
-
Medical Services Coordinator
1 week ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeJoin AdaptHealth LLC's dynamic team as a Customer Service Specialist, providing exceptional patient care and support in a fast-paced environment.About the RoleThe successful candidate will be responsible for developing and maintaining a working knowledge of current products and services, responding to customer inquiries, and processing orders and payments....
-
Medical Services Coordinator
2 weeks ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeJob Description:Salary:$45,000 - $65,000 per year, depending on experienceJob Type:Full-timeLocation:Multiple locations across the USThe ideal candidate will have at least one year of experience in healthcare administration, finance, or insurance customer service. You should be able to prioritize and manage multiple tasks, communicate effectively with...
-
Healthcare Customer Service Representative
3 weeks ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeAbout the RoleWe are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at AdaptHealth LLC. This is a fantastic opportunity to work in a fast-paced environment, providing exceptional service to patients and their families.Job SummaryThe Healthcare Customer Service Representative will be responsible for answering...
-
Healthcare Customer Service Representative
1 week ago
Petoskey, Michigan, United States AdaptHealth LLC Full time**Job Title:** Healthcare Customer Service Representative**Estimated Salary:** $45,000 - $60,000 per yearAt AdaptHealth LLC, we are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our...
-
Healthcare Support Associate
3 weeks ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeJob DescriptionAt AdaptHealth LLC, we are seeking a skilled and compassionate Patient Services Coordinator to join our team. As a Patient Services Coordinator, you will play a vital role in providing exceptional customer service to patients, ensuring their needs are met, and delivering high-quality support.The estimated salary for this position is $45,000 -...
-
Healthcare Customer Service Representative
1 week ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeAdaptHealth LLC is a leading provider of home medical equipment and services. We are currently seeking a skilled Customer Service Specialist to join our team.About the JobThis role involves working in a fast-paced environment, answering inbound calls and making outbound calls to patients. The ideal candidate will have excellent communication skills, be able...
-
Patient Care Coordinator
1 week ago
Petoskey, Michigan, United States AdaptHealth LLC Full timeJob SummaryAdaptHealth LLC is seeking a dedicated and compassionate Patient Care Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional care and support to patients and their families, ensuring that they receive the necessary resources and equipment to manage their healthcare needs.Key...
-
Travel Healthcare Professional
1 week ago
Petoskey, Michigan, United States Host Healthcare Full timeJob OverviewHost Healthcare is seeking a skilled Registered Nurse to fill a Med Surg travel nursing position in Michigan. As a trusted provider of travel healthcare services, we offer a worry-free experience and prioritize our nurses' needs.About the RoleThis 13-week assignment requires 36 hours of work per week, with 12-hour night shifts. The ideal...
-
Medical Office Coordinator
1 week ago
Petoskey, Michigan, United States Della Infotech Full timeDella InfotechJob Title:Medical Office CoordinatorEstimated Annual Salary: $43,000 - $55,000Company Overview:We are a healthcare organization committed to delivering high-quality patient care and services. Our team is dedicated to creating a positive experience for our patients.Job Description:As a Medical Office Coordinator at Della Infotech, you will be...
-
Travel Nurse ICU Specialist
2 weeks ago
Petoskey, Michigan, United States ADEX Healthcare Staffing LLC Full timeADEX Healthcare Staffing LLC is currently seeking a skilled travel nurse to join their team as an Intensive Care Unit specialist. Based in Petoskey, Michigan, this 8-week assignment offers a unique opportunity to gain valuable experience in a fast-paced healthcare environment.Job OverviewThis travel nursing position requires a dedicated and compassionate RN...
-
Travel Healthcare Professional
4 weeks ago
Petoskey, Michigan, United States MedPro Healthcare Staffing Full timeCompany Overview:MedPro Healthcare Staffing is a leading provider of contract staffing services, with over 30 years of experience placing nursing and allied travelers in top healthcare facilities nationwide.About the Role:We are seeking a highly skilled Registered Nurse (RN) to join our team as a travel nurse in Petoskey, Michigan. The successful candidate...
-
Cage Services Coordinator
3 weeks ago
Petoskey, Michigan, United States Odawa Casino Resort Full timeJob Description: As a Cage Cashier at Odawa Casino Resort, you will play a critical role in ensuring the smooth operation of our banking and cash management services.Key Responsibilities:Distribute cash and process transactions efficiently.Provide excellent customer service.Maintain accurate records and reports.Collaborate with colleagues to achieve team...
-
Travel Healthcare Professional
3 weeks ago
Petoskey, Michigan, United States Host Healthcare Full timeAbout the RoleHost Healthcare is seeking a skilled Travel Nurse RN to join their team in Petoskey, Michigan. This 13-week assignment offers a unique opportunity to work in a dynamic Med Surg environment and contribute to the healing process of patients.Key ResponsibilitiesProvide high-quality patient care as a Registered Nurse in a Med Surg...
-
Clinical Administrative Coordinator
4 weeks ago
Petoskey, Michigan, United States Hanger Clinic Full timeJob SummaryWe are seeking a skilled Clinical Administrative Coordinator to provide administrative support to our patients, clinicians, and referral sources. As a key member of our team, you will be responsible for coordinating front office activities, managing patient records, and providing exceptional customer service.
-
Petoskey, Michigan, United States VieMed Healthcare Staffing Full timeVieMed Healthcare Staffing is an equal opportunity employer seeking a skilled gastroenterologist for a locum position. As a premier staffing agency, we connect healthcare facilities with qualified professionals, ensuring seamless continuity of care and exceptional service delivery.Estimated Salary: $200,000 - $250,000 per yearThis opportunity is ideal for a...