Chief Customer Success Officer

6 days ago


Wichita Falls, Texas, United States Rise Vision Inc. Full time

About Rise Vision Inc.

Rise Vision Inc. has been a leading provider of digital signage solutions for over 30 years, serving organizations worldwide with its easy-to-use software and extensive network of partners. As a trusted name in the industry, we're committed to helping our clients achieve their goals through innovative technology and exceptional customer service.

Salary: $175,000 per year

We're currently seeking an experienced Head of Client Success to join our team. In this role, you'll be responsible for leading our client success efforts, working closely with our sales and marketing teams to drive revenue growth and retention. Your primary focus will be on ensuring our customers receive the best possible experience, from onboarding to ongoing support.

Key Responsibilities:

  • Develop and implement effective customer success strategies to drive revenue growth and retention
  • Collaborate with cross-functional teams to identify opportunities for expansion and upselling
  • Provide expert training and support to ensure our customers get the most out of our digital signage solutions
  • Maintain accurate records of customer interactions and activities in our CRM system
  • Lead by example, setting high standards for performance and accountability within the customer success team
  • Forecast and analyze key metrics, including gross revenue retention, to inform strategic decisions

Requirements:

  • 5+ years of experience in customer-facing roles, with a proven track record of driving revenue growth and retention
  • Strong leadership skills, with experience managing high-performing teams
  • Excellent communication and problem-solving skills, with the ability to work effectively with diverse stakeholders
  • Proficiency in HubSpot CRM and other relevant tools and technologies
  • A passion for staying up-to-date with industry trends and best practices

Total Compensation:

  1. Competitive salary ($175,000 per year)
  2. Comprehensive benefits package, including health and dental insurance, RRSP/401K matching, and group profit sharing
  3. $2,000 annual allowance for learning and development
  4. 20 days of vacation (pro-rated based on start date in first year)

About Us:

Rise Vision Inc. is an equal opportunity employer, committed to creating an inclusive and diverse workplace culture. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.



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