Spa Coordinator

2 weeks ago

Jackson, Wyoming, United States Rusty Parrot Lodge Full time
Job Summary

The Spa Coordinator at the Rusty Parrot Lodge is responsible for maintaining the highest standards of excellence in the spa. This role requires exceptional communication skills, a warm and professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Manage staff issues efficiently, ensuring punctual start times for providers and clients, and handling emergency shift matters according to guidelines.
  • Schedule clients warmly and efficiently through various communication channels, promptly checking them in and out, rebooking sessions, and suggesting home-care products to enhance their experience.
  • Resolve challenges adeptly by matching clients with the ideal treatment, provider, and product tailored to their needs, while studying and adjusting schedules to benefit clients, providers, and meet budgetary goals.
  • Utilize reservations software proficiently to ensure accuracy, troubleshoot issues, and facilitate top-notch treatments by maintaining well-stocked supplies and assisting providers as needed.
  • Conduct frequent walk-throughs to address concerns promptly, maintain expertise in all treatments, products, software, and provider specialties, and ensure cleanliness and organization in common areas.
  • Handle financial transactions accurately, manage cash drawer openings/closures, and provide pertinent information on specific and trending concerns to the Spa Director or Supervisor.
Requirements
  • Strong guest services track record
  • Excellent English communication skills
  • Demonstrated aptitude for learning new software
  • Capacity to occasionally lift 25 pounds and move swiftly within the facility
  • Bachelor's degree preferred; minimum high school diploma or equivalent
  • Current first-aid and CPR certification (may be obtained post-hire)

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