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Customer Relations Specialist I

2 months ago

Fredericksburg, Texas, United States Headhunter Systems Limited Full time

Job Title: Customer Service Associate I

Company: Headhunter Systems Limited

General Overview:

This position involves performing foundational customer service tasks. Under the guidance of the Office Manager, the role encompasses various clerical responsibilities while delivering assistance and information to visitors.

Key Responsibilities:

  • Manage customer inquiries and provide relevant information.
  • Handle automated registration processes and ensure accurate revenue tracking.
  • Operate necessary equipment, including credit card processing machines and computers.
  • Maintain cleanliness and organization of public areas.
  • Work closely with supervision, exercising limited independent judgment.
  • Complete additional tasks as assigned, adhering to all organizational rules and regulations.

Qualifications:

Minimum Requirements:

  • Education: High School diploma or GED.
  • Experience: At least one year in clerical, cash handling, or customer service roles.

Preferred Qualifications:

  • Six months of experience in clerical tasks such as accounting, typing, and recordkeeping.
  • Familiarity with automation tools and software for word processing and spreadsheets.

Skills and Abilities:

  • Understanding of general office operations and administrative procedures.
  • Proficiency in basic mathematics and software applications like MS Word and Excel.
  • Effective communication skills, both verbal and written.
  • Ability to provide exceptional customer service in a professional manner.
  • Capability to manage a busy front desk environment.
  • Strong decision-making skills and the ability to work independently.
  • Flexibility to adapt to changing priorities and work under pressure.

Working Conditions:

Position requires working in a public-facing environment with varied hours, including weekends and holidays. Overtime may be necessary, and the role may involve travel as needed.

Headhunter Systems Limited is an equal opportunity employer.