Guest Advocate

3 weeks ago

Forest Hills, New York, United States Target Full time

About Target

Target is a Fortune 50 company with over 400,000 team members worldwide. We're an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we live, work, and play.

Job Summary

We're looking for a Guest Advocate to join our team. As a Guest Advocate, you'll be responsible for creating a welcoming experience for our guests. You'll be the face of Target, ensuring every guest has an enjoyable experience in our stores. You'll work efficiently and as a team to deliver for our guests, providing exceptional service and customizing each experience to meet their needs.

Responsibilities

Some of your responsibilities will include:

• Creating a welcoming experience for our guests

• Engaging with guests in a genuine way, asking questions to better understand their specific needs

• Being knowledgeable about the tools, products, and services available in the store to solve issues for the guest and improve their experience

• Thanking the guest in a genuine way and letting them know we're happy they chose to shop at Target

• Helping guests as you complete workload with minimal guest disruption

• Working in all departments to ensure sales floor is full, zoned, and in stock for guests

• Pushing and stocking product to sales floor

• Executing adjacency changes, transitions, revisions, and sales plans for all departments

• Conducting weekly price change workload and ensuring regular and promotional signing is set accurately for all departments

• Completing scans and system audit functions to ensure inventory accuracy

• Supporting execution of major transitions and ISM

• Maintaining interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed

• Accurately executing all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments

• Processing all inbound deliveries (using the receive application) to ensure inventory accuracy

• Completing all backroom daily and weekly audits

• Operating power equipment only if certified

• Maintaining backroom organization and location accuracy and following equipment guidelines

• Following processes accurately with attention to detail, monitoring own progress, and accurately prioritizing tasks

• Demonstrating a culture of ethical conduct, safety, and compliance

• Working in a safe manner at all times to benefit yourself and others; identifying and correcting hazards; complying with all safety policies and best practices

• Supporting guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintaining a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

Requirements

We're looking for someone with a welcoming and helpful attitude toward guests and other team members. You should be able to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed. You'll work both independently and with a team, resolving guest questions quickly on the spot. You should have attention to detail and follow a multi-step process. You'll be able to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes. You'll accurately handle cash register operations as needed, climb up and down ladders, scan, handle, and move merchandise efficiently and safely, and be flexible with your work schedule. You'll be able to work in and exposure to varying temperatures, humidity, and other elements while performing certain job duties. You'll remain mobile for the duration of a scheduled shift (shift length may vary).

About Us

Target is an awesome place to work, and we care about our teams. We offer competitive benefits, including financial and education benefits, well-being benefits, and more. We're an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in the application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information. Applications for this role are accepted on an ongoing basis and there is no application deadline.

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