Customer Service Representative

3 weeks ago

Albemarle, North Carolina, United States Food Lion Full time
Job Title: PT Customer Lead

At Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a PT Customer Lead, you'll play a vital role in ensuring our customers receive fast, easy, flexible, and friendly service.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers, creating a positive shopping experience.
  • Greet each customer and use their name whenever possible, building rapport and trust.
  • Unload customers' groceries from cart to belt, making it easier for them to bag their items.
  • Check the bottom of every cart and under all baby seats for items before completing an order, ensuring accuracy and efficiency.
  • Follow correct bagging procedures for the correct use of bags by type, minimizing waste and maximizing customer satisfaction.
  • Scan customers' orders and handle payment transactions, adhering to standard practice.
  • Avoid personal conversations with other associates when customers are present, maintaining a professional atmosphere.
  • Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers, ensuring accuracy and security.
  • Follow procedures for refunds and error correction, resolving issues promptly and professionally.
  • Make every attempt to maintain accurate cash control, minimizing errors and ensuring customer satisfaction.
  • Follow procedures and perform overrides, resolving issues and maintaining a smooth checkout process.
  • Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders (if applicable).
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Check prices quickly and accurately, ensuring accuracy and efficiency.
  • Be courteous and helpful to other associates, fostering a positive and supportive team environment.
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, maintaining a neat and clean appearance.
  • Retrieve shopping carts from the parking lot and cart corrals, utilizing the tether strap per standard practice.
  • Ensure the work station and front-end area (if applicable) of the store has a neat and clean presentation, maintaining a positive shopping environment.
  • Report any register malfunction to the Customer Service Manager or MOD, ensuring prompt resolution.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working, maintaining a smooth checkout process.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents, maintaining a safe and healthy work environment.
  • Notify QA of any cleaning issues or maintenance required on front end, ensuring prompt resolution.
  • Successfully complete computer-based training (CBT) and training aid courses, maintaining a high level of knowledge and skills.
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines, ensuring a smooth checkout process.
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.
  • Perform the task of Food Lion To-Go Runner when scheduled or as needed.
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane, maintaining a smooth checkout process.
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity, maintaining a high level of efficiency and effectiveness.
  • Perform all other duties as assigned, maintaining a positive and supportive team environment.
Qualifications:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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