Data Analyst Project Manager
3 weeks ago
Volt Company Defunct is a top automotive manufacturer seeking a skilled Quality and Customer Service Data Analyst / Project Manager in Fountain Valley, CA. This full-time opportunity offers a long-term temp assignment for 6 months, with a strong possibility of extension and potential permanent status. The position is hybrid, with three days onsite and two days remote.
Salary Range:The estimated salary range for this role is $85,000 to $100,000 per annum, based on industry standards and the company's expectations.
Key responsibilities include assisting the Senior Manager in developing weekly Voice of the Customer (VoC) reports, identifying emerging customer issues, analyzing survey comments, and quantifying issue frequency and magnitude. The successful candidate will also coordinate contributions from the Quality and Customer Care departments, assist in mapping customer-facing education documents and videos with survey questions and response options, and monitor survey health.
Required Skills and Qualifications:- Experience in data analytics and analysis
- Customer service centric skills, with ability to communicate effectively across functional teams
- Advanced MS Excel skills, including pivot tables, v-lookups, and formulas
- Experience with Tableau preferred
- Bachelor's degree in Statistics, Data Analytics, Computer Science, or related field
- Excellent oral and written communication skills
Volt Company Defunct offers benefits (based on eligibility) that may include health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves as required by law. The company is committed to equal employment opportunity and prohibits any form of discrimination and harassment.
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