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Logistics Coordinator

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Job Overview

Position Summary:

The Dispatcher I plays a crucial role in managing the daily operational functions of delivery staff. This includes organizing delivery schedules, coordinating truck dispatch, and handling necessary documentation. The Dispatcher I also contributes to the development of procedures aimed at ensuring timely and efficient deliveries while addressing any operational challenges that may arise.

Key Responsibilities:

  • Promptly allocate orders to the nearest driver based on the delivery location.
  • Manage delivery assignments and redirect any orders that cannot be fulfilled.
  • Deliver courteous and efficient service to clients during phone interactions.
  • Provide delivery personnel with relevant updates and information regarding their assigned deliveries and pickups.
  • Accurately input all pertinent data into the internal transportation management system.
  • Prioritize and manage calls and tasks based on urgency and importance.
  • Confirm delivery schedules with clients prior to dispatch.
  • Notify relevant departments of any orders that cannot be delivered.
  • Maintain an updated list of delivery personnel available for on-call service during specific nights.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent required.
  • A minimum of 2 years of experience in a similar role or as a Delivery Technician.
  • Strong communication and organizational skills are essential.
  • Proficiency in Microsoft Office and demonstrated experience in data entry.

Physical and Working Conditions:

  • This position requires certain physical and mental capabilities, which are typically necessary for successful performance. Inability to meet one or more of these requirements will not automatically disqualify a candidate.
  • Upon request, reasonable accommodations may be made to adjust or excuse specific requirements based on the essential functions of the role.
  • Extended periods of sitting may be required.
  • Ability to read small print and view a computer screen for prolonged durations.
  • Capability to lift, push, pull, or carry items weighing up to 25 pounds.