Retail Store Manager

2 weeks ago

Norwood, Massachusetts, United States Talbots Full time
About Talbots

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship, and gracious service.

Our Culture

We value relationships, innovation, and community. Our team members are passionate about delivering exceptional customer experiences and building enduring relationships both internally and externally.

What We Offer
  • Growth opportunities: We provide the tools and support for our team members to grow beyond their current roles and into new challenges.
  • Store Management Incentive Bonus Program (SMIP): A performance-based bonus program that rewards our store managers for achieving sales and service metrics.
  • Merchandise discounts: Our team members receive 50% off Talbots and select Haven Well Within brand items, as well as discounts at other KnitWell Group brands.
  • Other perks: Referral incentives, discounts on travel, shopping, concerts, and more.
What We Value
  • We Win as a Team: We work together to achieve our goals and celebrate each other's successes.
  • We Encourage Creativity: We foster innovation and smart risk-taking to drive business growth.
  • We Care: We build relationships with our customers and associates by knowing, serving, and delighting them.
  • We Act with Integrity: We operate with transparency, candor, and respect.
  • We Respect Diversity: We value and celebrate the diversity of our team members and customers.
  • We Embrace Community: We bring positive change to our communities and the world around us.
Who We're Looking For
  • A model of professionalism with a strong work ethic, integrity, and respect for others.
  • A customer-centric individual who understands the importance of exceptional service in driving sales growth.
  • An educator, coach, and mentor who inspires team members based on their individual strengths.
  • An organized and strategic thinker who can make independent decisions and thrive in a fast-paced environment.
  • A clear communicator of business-related information and brand initiatives.
  • Ambitious, enthusiastic, and friendly, with the ability to work cooperatively in a diverse work environment.
  • Technologically savvy, with the ability to navigate, coach, and train computer systems.
  • Comfortable with physical demands, including climbing ladders, moving around regularly, and standing for extended periods.
  • Able to lift, carry, and move at least 40 pounds.
  • Available to work a flexible schedule, including opening and closing shifts, weekends, and holidays.
What You'll Do
  • Create a culture of hospitality through exceptional customer experiences and build enduring relationships.
  • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
  • Achieve sales and service metrics in key measurable areas, including clientelling, appointment setting, and Talbots Classic Awards.
  • Partner with the manager to lead the team with ownership in all areas of operations.
  • Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
  • Educate, train, and reinforce brand standards and company policies and procedures.
  • Understand the balance between operational and selling energy and ensure proper planning, scheduling, and prioritizing tasks and responsibilities.
  • Maintain knowledge of business and competitive landscape, fashion trends, and key business drivers to identify opportunities that maximize sales and ensure financial goals are achieved.
  • Ensure compliance with all company policies and procedures, as well as local, state, and federal employment laws.
  • Develop and maintain positive working relationships that support a productive work environment.

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