Reception Team Member
3 weeks ago
The Receptionist will be the first point of contact for clients and a key member of our front desk team at Avalon Veterinary Hospital.
Responsibilities:
- Answer phones promptly and professionally, handling client inquiries and routing calls to appropriate staff members.
- Schedule appointments and surgeries according to hospital guidelines, making confirmation calls as needed.
- Note client conversations in medical records, ensuring accurate documentation.
- Process payments, handle credit card transactions, and verify client eligibility for charge accounts.
- Fill prescriptions refill forms, provide routine administration instructions, and advise clients on flea/tick preventatives, heartworm preventatives, and other retail items.
Requirements:
- Exceptional phone etiquette and strong communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient computer skills and experience with medical software.
- Demonstrated commitment to delivering exceptional client service.
What We Offer:
- A competitive salary range of $16.00 - $19.00 per hour, based on experience.
- A dynamic and supportive team environment that values collaboration and compassion.
- Opportunities for growth and advancement within our expanding practice.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401K plan with company match.
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