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Lobby Ambassador

1 month ago

Raleigh, North Carolina, United States The Bernstein Companies Full time
About the Role

We are seeking a highly skilled Lobby Attendant to join our team at The Bernstein Companies. As a Lobby Attendant, you will play a vital role in ensuring the hotel lobby remains a pristine and inviting space for all guests.

Key Responsibilities
  • Welcome guests warmly and provide a friendly and inviting atmosphere.
  • Ensure the lobby area is clean, organized, and well-presented at all times.
  • Offer guests information about hotel amenities, services, and local attractions.
  • Provide assistance with luggage, directions, and transportation arrangements.
  • Observe lobby activity to ensure the safety and security of guests and staff.
  • Work closely with housekeeping and maintenance teams to report any issues or needed repairs.
  • Gather guest feedback and relay any concerns or suggestions to management.
  • Assist with the setup and breakdown of lobby events or special functions as needed.
  • Monitor and replenish lobby supplies.
Requirements
  • Ability to interact clearly and courteously with guests, staff, and management.
  • A friendly and approachable demeanor.
  • Keen eye for cleanliness and organization.
  • Capability to handle multiple tasks simultaneously.
  • Ability to address guest inquiries and resolve issues quickly.
  • Willingness to adjust to changing situations and guest needs.
  • Familiarity with hotel management systems and basic office equipment.
  • Ability to handle the physical demands of the job.
  • Strong teamwork and communication skills.
  • Adherence to the hotel's dress code.
Education and Experience
  • High School graduate or G.E.D. equivalent required.
  • Read, write, and speak English fluently.
  • Flexibility to work shifts, including weekends and holidays.
  • Ability to multitask and work in a fast-paced environment.
  • Previous experience in laundry operations or housekeeping is preferred.