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Maintenance Technician

2 months ago

Dickinson, Texas, United States Wan Bridge Group Full time
Job Summary:

The Service Technician II is a key member of our Wan Bridge Group team, responsible for ensuring the excellent condition and quality standards of our properties. This role involves performing maintenance and repair tasks, responding to service requests, and troubleshooting issues to maintain resident satisfaction and uphold our reputation for excellent service.

Key Responsibilities:Preventative Maintenance:
  • Perform scheduled quarterly and seasonal maintenance tasks to prevent issues and ensure smooth operations.
  • Check HVAC systems and replace filters every quarter to maintain optimal performance.
  • Change smoke detector batteries quarterly to ensure safety and compliance.
  • Adjust irrigation settings seasonally to optimize water usage and prevent damage.
Repairs and Troubleshooting:
  • Respond quickly to resident service requests and efficiently address reported issues to minimize downtime and inconvenience.
  • Identify and repair both minor and major maintenance problems to ensure resident satisfaction and property integrity.
  • Inform the Service Coordinators immediately if a repair cannot be completed or if additional materials are needed to ensure timely resolution.
Make Ready:
  • Conduct inspections during move-outs and orientations for move-ins to ensure homes meet quality standards.
  • Ensure homes are prepared for occupancy, staying within budget and on schedule to meet resident expectations.
Emergency Response:
  • Be available during and after work hours for emergency maintenance calls to provide timely assistance.
  • Respond quickly to urgent situations, such as water leaks, power outages, or HVAC failures, to minimize damage and ensure resident safety.
Documentation and Reporting:
  • Keep detailed records of all maintenance activities, including work orders, materials used, and time spent, to ensure accurate tracking and reporting.
  • Report completed tasks and any outstanding issues to the Service Coordinators to maintain transparency and facilitate resolution.
Resident Communication:
  • Interact with residents professionally and courteously, addressing their concerns and ensuring their satisfaction to build trust and loyalty.
  • Provide high-quality customer service, finding proactive ways to support both residents and team members to enhance the overall experience.
Safety and SOP Compliance:
  • Follow all safety guidelines and standard operating procedures (SOPs) to maintain a safe work environment and prevent accidents.
Inventory Management:
  • Monitor supplies, tools, and equipment needed for maintenance tasks, and request items as necessary to ensure timely completion.
  • Keep inventory well-organized and up to date to optimize efficiency and reduce waste.
Collaboration:
  • Work closely with other departments to coordinate maintenance tasks and ensure smooth operations to achieve our goals.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned, as necessary.

Qualifications:
  • High School Diploma or equivalence
  • 2 years of experience in residential construction and remodeling in multiple trades
  • Must have a valid driver's license, valid insurance, and reliable work transportation
  • Experience with HVAC, Maintenance level Electrical, Basic Plumbing, other general maintenance
  • Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
  • Working knowledge of Microsoft Office and high level of proficiency with handheld smart device (iPad, etc.)
  • Type II or III Universal E.P.A. certification required
  • Experience working with Lennox HVAC Systems
  • MPO Certification preferred but not necessary
Essential Functions:
  • Typical work schedule, Monday through Friday, and after hours as requested
  • Report to the Community daily to adhere to schedule that can include weekends and holidays
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to sit or stand for long periods of time
  • Ability to move around work environment including stairs and construction sites
  • Lift or move items up to 25 pounds or team lift up to 50 pounds

Reasonable Accommodations Statement: If you require reasonable accommodation to perform the duties outlined in this Statement of Work (SOW) due to a disability or any other protected characteristic, please contact []. We are dedicated to working collaboratively with you to identify and implement appropriate accommodations that enable you to fulfill the requirements of the Statement of Work.