Electronic Trading Product Expert
3 days ago
We are seeking an Electronic Trading, Product Specialist to join our OEMS Product Support Organization. As a liaison between our client-facing teams and internal development and product teams, you will perform tier II technical electronic trading support for Enfusion's OEMS (Order and Execution Management System).
Key Responsibilities:- Deploy and provide OEMS level II support across trader workflows, FIX connectivity, allocations and order sizing, pre-trade compliance and more for industry leading investment management platform
- Work with the technology and OEMS product teams to streamline processes and communication with groups in the support side of the organization
- Investigate issues and escalate to the OEMS development team as needed
- Learn how the technology behind the system works and complete OEMS level I and II certification programs
- Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support
- Identify and implement areas lacking automation
- Work with development to forecast severity of issues and throughput for fixing issues across teams
- Maintain awareness of issue status after handing off to other teams
- Provide specialized support to enterprise clients
- 1+ years of related experience (Electronic Trading background preferred)
- Exposure and experience to finance (preferred)
- Basic familiarity of Java and JavaScript
- General knowledge of trader workflows, FIX connectivity, allocations and order sizing, pre-trade compliance
- Familiarity with JSON, XML, and UNIX a plus
- Jira/Zendesk/Logs experience
- Good communication, both verbally and written
Enfusion offers a competitive compensation and benefits package, retirement and pension plans, and generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.
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