Operational Director

Company Overview

Heritage Companies is a dynamic organization that embodies the culture, spirit, and traditions of New Mexico. Our work environment focuses on employee experience, offering exciting perks such as growth opportunities, generous discounts, and more.

Salary: This is a full-time salary position with amazing benefits and a competitive estimated annual salary range of $80,000-$120,000 based on location and experience.

Job Description:

We are seeking an exceptional General Manager to lead our team at the El Monte Sagrado in Taos, NM. As a key member of our leadership team, you will be responsible for maintaining a high level of positive and professional approach with employees, coworkers, and guests.

• Establish a revenue strategy to support Heritage brand positioning in the local market, verifying demand forecasting and sound revenue practices to maximize yield.
• Identify ways to grow occupancy, RevPAR, and market share by researching competitor strategies, controlling labor and capital expenses.
• Set goals for performance aligned with Heritage's plans and vision, driving morale positively and being present and visible to guests and team members.
• Assign, train, mentor, and direct staff to deliver exceptional guest experiences and foster an engaged and valued workforce.
• Review occupancy and event levels, staff reporting team members accordingly, and manage day-to-day operations of Housekeeping, Facilities, Banquets, Food & Beverage, and Front Desk.
• Use critical thinking to handle challenging situations and resolve issues, achieving maximum revenue and managing departmental expenses within budget.
• Lead operational decisions on staffing, process, procedures, and sourcing, maintaining effective communications between hotel departments.
• Ensure property compliance with legal, safety, operations, labor, and Heritage brand product and service standards.

Required Skills and Qualifications:

• Strong knowledge of hospitality software and MS Office required.
• Minimum 5 years or equivalent combination of education and experience in hotel management or hospitality required.
• Luxury brand experience preferred.
• Excellent verbal and written communication skills.
• Proven leadership experience in a hotel setting, with a passion for delivering exceptional guest service.
• Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
• Ability to work on your feet for eight hours or more, and lift/push/reach for/carry 30+ pounds occasionally.

Benefits:

• Part-time employees receive: Dental, Vision, and 401k.
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.