IT Help Desk Specialist
4 weeks ago
Job Summary:
The Augustine Institute is seeking a skilled IT Help Desk Specialist to provide technical support to our internal users. As a key member of our IT team, you will be responsible for troubleshooting technical issues, providing resolution or escalating problems as needed, and supporting end users with hardware, software, network, and application-related issues.
Key Responsibilities:
- Respond to user inquiries and troubleshoot technical issues
- Support end users with hardware, software, network, and application-related issues
- Manage and prioritize help desk tickets using a ticketing system
- Document troubleshooting steps, resolutions, and user interactions
- Provide guidance and training to end users on IT tools, systems, and best practices
- Collaborate with IT teams and vendors to resolve complex technical issues
- Escalate unresolved issues to appropriate teams or management
Requirements:
- 2 years of experience in computer engineering, IT support, or related field
- Bachelor's degree or equivalent practical experience
- Strong background in hardware support, including storage systems and network solutions
- Ability to quickly respond to changes in business scenarios, projects, and resources
- Proven past in technical and engineering project delivery
- Exceptional attention to detail and ability to effectively work in a team environment
Physical Demands:
The employee is regularly required to perform stooping, kneeling, crouching, reaching, standing, walking, lifting, typing, and use of office equipment.
Work Environment:
The employee will typically work in a climate-controlled office setting.
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