Team Member Position
4 weeks ago
Job Summary:
The Team Member is a key member of our restaurant team, responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests. As a Team Member, you will be accountable for performing specific tasks and duties assigned within the restaurant, including guest service, food preparation, restaurant cleanliness, and teamwork.
Key Responsibilities:
- Work productively in a fast-paced environment, maintaining a fast speed of service and interacting with guests in a friendly and helpful manner.
- Work closely with other Team Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the restaurant management team.
- Communicate effectively with Team Members and management to resolve any interpersonal issues as needed.
- Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing and sanitizing kitchen utensils and high-touch point areas, and servicing restrooms.
- Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy.
- Follow all company guidelines for food and cash controls, and effectively use all products, supplies, and equipment facilities.
Requirements:
- Current student or high school diploma/GED preferred.
- Must be at least 16 years old.
- Flexibility to work nights, weekends, holidays, opening and closing shifts.
- Ability to stand for long periods of time and work in a fast-paced environment.
- Ability to bend and stoop and lift 50-75 lbs comfortably.
- Ability to work in close quarters and around heat.
- Positive attitude while conducting any and all duties.
- Commitment to guest satisfaction, looking at restaurant operations from the guest's point of view.
- Effective communicator with Team Members and the restaurant management team.
- Excellent Time Management Skills.
Transportation & Accessibility:
- Must have reliable transportation to work.
- Must have telephone or other reliable method of communicating with restaurant management team and Team Members.
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