Senior Operations Manager

4 days ago


Westlake Village, California, United States beBee Careers Full time

**Job Title:** Senior Operations Manager

We are seeking a skilled and experienced Senior Operations Manager to lead our Correspondent Lending team. The ideal candidate will have a proven track record of managing loan pipelines, ensuring high-quality client service, and driving process improvements.

The successful candidate will be responsible for leading a team of OARs, facilitating loan review throughput, and meeting client and organizational expectations regarding service level, productivity, and quality.

Key responsibilities include:

  • Managing aged loans and providing quality service by maintaining client accounts (pipeline management)
  • Leading regular client calls and following up on escalations as needed
  • Auditing loan files to ensure accuracy and efficiency
  • Managing seller complaints and focusing on prevention versus reaction to client concerns
  • Analyzing current processes for ways to increase productivity and quality while reducing expenses

**Requirements:*** 3+ years of management experience in mortgage loan production or client services* 6-10 years of mortgage experience with a thorough understanding of mortgage loans* Bachelor's degree in a business-related field required* Demonstrated leadership skills in roles of increased responsibility* Demonstrated experience in identifying and remediating process deficiencies to improve operational efficiency


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