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Beverage Operations Supervisor

2 months ago

Kapolei, Hawaii, United States 604 Hospitality Group Full time

Company Overview

Founded in 2016, 604 Hospitality Group provides an exceptional waterfront dining experience for military families, local residents, and visitors seeking quality meals paired with outstanding service.

Our success is rooted in the loyalty and commitment of our team, the Ohana. We proudly employ nearly 300 individuals, making us one of Hawaii's largest locally owned restaurant operators. Together, we aim to positively impact our community by being recognized as one of the premier workplaces in Hawaii.

The success of 604 Hospitality Group has led to the establishment of a family of restaurants, including 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our diverse family of establishments offers enjoyable experiences with delicious food, live music, stunning views, and exceptional service infused with Aloha.

Job Summary

The Beverage Operations Supervisor is accountable for the daily management and operational efficiency of the bar. This role involves training, supervising, and scheduling front-of-house personnel while ensuring that guests receive exemplary service in accordance with company standards.

Responsibilities

  • Oversee daily operations of the bar area.
  • Lead a team of front-of-house staff, including scheduling and training initiatives.
  • Assist in the recruitment and onboarding of front-of-house personnel.
  • Guarantee high-quality service and guest satisfaction throughout all operational hours.
  • Ensure that all quoted seating times are honored and that the waitlist is managed effectively.
  • Monitor kitchen ticket times to ensure compliance with company standards.
  • Maintain order and discipline within the establishment during operational hours.
  • Participate in management training sessions, including leadership and HR management training.
  • Execute opening and closing procedures to ensure cleanliness and maintenance are upheld at all times.
  • Handle daily financial deposits and ensure the proper functioning of POS systems.
  • Manage inventory and maintain par levels for front-of-house supplies as assigned.
  • Deliver outstanding customer service to guests while providing strong leadership to all staff members.
  • Develop a comprehensive understanding of sales targets, cost of goods sold, labor allocations, budget variances, inventory counts, and other assigned reporting data.
  • Enforce and monitor all health, safety, and sanitation standards in line with company policies.
  • Address guest complaints following established guidelines as necessary.
  • Collaborate closely with all management team members, including the Executive Team, to ensure seamless operational service delivery.
  • Perform additional duties as assigned, including specific responsibilities designated by the Assistant General Manager.

Qualifications

  • Minimum of 2 years of experience in restaurant management.
  • Proven positive attendance and work performance record.
  • Extensive knowledge of food and beverage operations.
  • Strong leadership, motivational, and communication skills.
  • Customer service experience in a managerial capacity.
  • Excellent decision-making abilities and time management skills.
  • Experience with POS systems and cash handling procedures.
  • Passion for the food and beverage industry.
  • Familiarity with restaurant safety and workplace policies.
  • Proficient in computer applications, including G-Suite (Docs, Sheets, Slides, etc.).
  • Ability to influence and interact effectively with all organizational levels.
  • Organized and detail-oriented, with strong analytical and tactical execution skills.
  • Flexibility and willingness to adapt to changing priorities with enthusiasm.
  • Ability to work extended hours, including weekends and holidays.
  • Physical capability to lift and carry up to 20 lbs occasionally.
  • Outstanding oral and written communication skills.
  • High energy, positive attitude, and a sense of urgency.
  • Strong organizational skills and the ability to prioritize, multitask, and resolve issues effectively in a dynamic work environment.
  • Must be reliable and punctual.
  • Must demonstrate efficiency and accuracy in financial transactions.
  • Must successfully complete food safety training.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits/Perks for Eligible Employees

  • Paid Time Off
  • Bereavement Leave
  • Emergency Days
  • Referral Program
  • Employee Discounts
  • Skechers Direct Program
  • Management Bonus Program
  • Medical/Dental Benefits
  • Group Life Insurance
  • Universal Life Insurance
  • Short-Term Disability