Reception Coordinator

Reception Coordinator

Company Overview

About HCI Hospitality -

At HCI Hospitality, we pride ourselves on delivering exceptional service to our guests. Our dedicated team ensures a welcoming atmosphere while providing top-tier hospitality services. We are committed to creating memorable experiences for both our guests and their companions.

Position Overview

We are currently seeking enthusiastic and customer-focused individuals to fill the role of Reception Coordinator. In this position, you will be the first point of contact for our guests, responsible for creating a positive and inviting environment. Your duties will include greeting guests, managing check-ins and check-outs, updating guest information, and processing payments.

Key Responsibilities

Guest Interaction and Service

• Warmly welcome guests upon arrival and provide assistance as needed.
• Deliver outstanding customer service both in person and over the phone.
• Conduct informative tours for guests during orientation sessions.
• Perform thorough assessments to ensure guest satisfaction and comfort.

Organizational Skills and Management

• Maintain an orderly reception area with meticulous attention to detail.
• Quickly learn and utilize the company’s point-of-sale system and office software.
• Promote and sell various hospitality services and products.
• Manage guest check-ins and check-outs efficiently.
• Handle administrative tasks such as filing, faxing, and maintaining confidentiality.
• Process payments accurately and maintain financial records.
• Execute closing procedures, including balancing cash drawers.

Team Collaboration and Communication

• Work collaboratively with management and team members.
• Maintain a positive attitude and adaptability to change.

Facility Maintenance and Cleanliness

• Ensure that the reception area and surrounding spaces are clean and organized.

Animal Care Knowledge

• Possess a willingness to learn about effective animal care practices.
• Be prepared to assist in areas involving animal care as needed.

Qualifications

Requirements for Reception Coordinator:

• Availability to work flexible hours, including early mornings and evenings.
• Commitment to working 30 to 40 hours per week.
• Previous customer service experience is preferred.
• Reliable transportation is essential.
• Willingness to work weekends and holidays.
• Ability to maintain composure and professionalism in a fast-paced environment.
• Comfortable interacting with various animal breeds.

Location

Reception Coordinator