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Academic Support Center Program Assistant

2 months ago

Big Rapids, Michigan, United States Ferris State University Full time
Job Summary

Ferris State University is seeking a highly motivated and detail-oriented Academic Support Center Program Assistant to join our team. As a key member of our academic support team, you will play a vital role in assisting with tutoring and Structured Learning Assistance (SLA) program initiatives.

Key Responsibilities
  • Assist in the development of tutoring and SLA materials, ensuring they are engaging and effective in promoting student success.
  • Review relevant study skills materials and content software, making recommendations for purchase to support student learning.
  • Stay current on best practices for student success, applying this knowledge to inform program initiatives.
  • Assist with SLA and tutor timecards and salaries for accuracy, ensuring compliance with university policies.
  • Respond promptly to student, staff, and faculty inquiries, providing excellent customer service.
  • Promote student success through various means, including individual and group meetings, workshops, and training sessions.
Essential Duties
  • Meet with students individually or in small groups to facilitate study skills and other retention activities, tailoring support to meet their unique needs.
  • Communicate effectively with students, staff, faculty, and visitors, fostering a positive and inclusive environment.
  • Assist with facilitating tutor and SLA training, workshops, and staff meetings, ensuring a cohesive and supportive team.
  • Attend training, workshops, and staff meetings as requested, staying up-to-date on best practices and university initiatives.
  • Enter data and other information into statistics and tutoring databases, maintaining accurate records.
  • Be familiar and proficient with Center computer software, hardware, and other technology, providing technical support as needed.
  • Assist in the development of tutoring and SLA materials, technologies, and reports, ensuring they meet the needs of students and faculty.
  • In the absence of the Supervisor, supervise, monitor, and manage the activities of tutors, office assistants, and SLA facilitators, ensuring a smooth and efficient operation.
  • Stay abreast of best practices and trends in tutoring and academic support programs, applying this knowledge to inform program initiatives.
  • Complete projects as requested by the Supervisor, demonstrating a commitment to excellence and student success.
  • Ability to work in a multicultural environment, with a strong commitment to diversity, equity, and inclusion.
  • Manage appointment books, scheduling and canceling appointments as needed, ensuring efficient use of time.
  • Assist with the selection and recruitment of tutors and SLA facilitators, ensuring a diverse and qualified pool of candidates.
  • Enter tutoring appointments into statistics databases, maintaining accurate records.
  • Be familiar with Center computer software programs, assisting tutors and students with using these tools.
  • Develop and facilitate workshops on strategies such as memory skills, note-taking, studying, textbook reading, time management, and test-taking skills, promoting student success.
  • Demonstrate an understanding of diversity, equity, and inclusion, particularly in working relationships with students, faculty, staff, and community members.
Requirements
  • Associate Degree in Education, Psychology, Computer Science, Liberal Arts, Social Science, Statistics, or a related field from an accredited college or university.
  • One or more years of experience or comparable work-related experience in an educational setting, preferably in a tutoring or academic support role.
  • Strong technology skills in Excel, PowerPoint, and Word, with the ability to learn new software and systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Preferred Qualifications
  • Bachelor's degree in a related field, with a strong preference for those with experience in tutoring or academic support.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • Knowledge of student retention issues and awareness of FERPA and ethical principles when working with college students.
How to Apply

To be considered for this exciting opportunity, please submit your application, including a cover letter, resume, and unofficial transcript. We look forward to reviewing your application and learning more about your qualifications.