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Customer Service Representative

2 months ago

Calera, Alabama, United States Camping World Holdings, Inc. Full time

Camping World Holdings, Inc. is seeking a highly motivated and forward-thinking Customer Service Representative to join our team. As a key contributor to providing a meaningful customer experience, you will be the first point of contact for customers and set the tone for a positive experience.

  • Provide exceptional customer service and greet customers in a friendly and welcoming manner.
  • Direct customers to the appropriate team member(s) and coordinate front desk activities, including answering and directing incoming calls.
  • Track incoming sales calls in our CRM and maintain a strong work ethic with total commitment to success every day.
  • Assist customers with any questions directed to the reception desk and perform other duties as assigned.

Requirements:

  • High School education or equivalent.
  • Previous experience in a high-standard customer service environment preferred.
  • Excellent interpersonal, presentation, and relationship-building skills.
  • Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
  • Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
  • Strong organizational skills with the ability to multitask.
  • Ability to effectively respond to and meet the needs of a diverse client base.
  • Computer skills: MS Office.
  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Benefits:

  • Competitive pay range: $14.00-$16.33 Hourly.
  • Tuition Reimbursement.
  • Paid Time Off.
  • 401(k).
  • Employee Assistance Program.
  • Good Sam Roadside Assistance.
  • Discounts.
  • Paid parental leave.
  • On-the-job training opportunities.

We are an equal employment opportunity employer.