Customer Service Advocate
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at FastWyre Broadband. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Sales and Customer Service - Maximize customer revenue opportunities by explaining products and services, ensuring individual, team, and company goals are met.
- Technical Support - Provide information to customers regarding local and long-distance telephone, cable television, and internet services, including installation, disconnection, and feature changes.
- Administrative Duties - Perform administrative tasks related to local and long-distance telephone, cable television, and internet services, including verifying customer-provided information and entering service orders into the database.
- Customer Interaction - Assist customers with billing inquiries, determine deposits, and approve credit memos, adhering to American Broadband policies and procedures.
- Troubleshooting - Facilitate trouble reports, forward information to the appropriate department or individual, and maintain customer plant records.
- Team Collaboration - Assist technicians in clearing troubles, perform bad debt collection as needed, and provide pertinent information to technicians and main office personnel.
To be successful in this role, you must have a high school diploma or equivalent, plus 1+ years of customer service/sales experience. Basic telephony and cable television experience is preferred.
Physical DemandsPlease select one of the following for each item listed below:
- N (Not Applicable) – Activity is not applicable to this occupation.
- O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
- F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
- C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.
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