Cloud-Based Solutions Expert
3 weeks ago
Planet DDS, a leading provider of cloud-based technology solutions, is seeking an experienced Intermediate Account Manager to join its team. Based in Irvine, CA or Phoenix, AZ, this hybrid position will require you to work 2x per week in the office.
Job Description:
- Client Relationship Management: Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction by addressing their needs and concerns effectively.
- Adoption & Retention: Identify opportunities for customers to expand their product utilization and assist customers with adoption of unused or new features.
- Cross-Sell/Upsell: Identify and pursue opportunities within existing accounts for additional products or services, utilizing selling techniques to drive revenue growth.
- Referrals: Leverage successful client relationships to secure referrals and expand our client base, developing strategies to generate positive word-of-mouth and client recommendations.
- Client Advocacy: Act as a dedicated advocate for our clients while aligning with our company's goals and values, ensuring clients' voices are heard and their needs are met through effective communication and collaboration.
- Problem Resolution: Proactively address and resolve any issues or challenges faced by clients, working closely with internal teams to implement solutions and prevent future problems.
- Reporting & Analysis: Maintain accurate records of client interactions, sales activities, and performance metrics, analyzing data to identify trends, assess account health, and inform strategic decisions.
Required Skills and Qualifications:
- Experience: 2-4 years of experience in account management, sales, or a related field, with a proven track record in managing client relationships and driving revenue growth.
- Independence: Ability to act independently with little to zero supervision.
- Communication: Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain strong client relationships.
- Sales Techniques: Proficient in identifying cross-sell and upsell opportunities and employing effective sales techniques to achieve targets.
- CRTM Software: Experience with CRM software and other relevant tools to manage accounts and track performance.
About Us:
At Planet DDS, we're committed to unleashing dentists and their staff to focus on patient care. Our goal is to remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices in the next 5 years. We operate with integrity, honesty, and transparency, making promises we know we can keep.
Benefits:
- Competitive Salary: $70,000 - $90,000 per year, depending on experience.
- Bonuses: Eligible for bonuses based on individual and team performance.
- Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- 401(k): Company-matched 401(k) plan for retirement savings.
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