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Customer Service Operations Manager

2 weeks ago


Fulton, New York, United States Food Lion Full time
Job Overview
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.

Main Responsibilities:
- Manage all Front End operations, including Service Center, Self-Checkout and Food Lion To-Go, if applicable
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

Key Performance Indicators:
- Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
- Control store expenses through proper ordering, care for supplies and equipment
- Ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Requirements:
- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication and customer service skills

About Us:
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.