Technical Support Professional
6 days ago
The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers' equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.
Duties and Responsibilities- Manage a high volume of incoming phone calls and emails from customers.
- Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
- Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.
- Demonstrate excellent communication skills to convey technical information to customers effectively.
- Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
- All other duties assigned.
- Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
- Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
- Commitment to empathy and understanding of customer needs.
- Able to critically analyze, research, and verify information through online resources, manuals, or with the R&D department.
- Desire to be a team player and eager to learn and master new technical topics.
- Competitive salary: $45,000 - $60,000 per year
- Medical, dental, vision, and supplemental life insurance
- PTO and paid holidays
- Company-branded merchandise and discounts on locally owned businesses
- Free lunch Fridays
Please note that this is a full-time position requiring a 40-hour workweek with rotating Saturday shifts. The ideal candidate will possess excellent communication and problem-solving skills, a strong commitment to customer satisfaction, and the ability to work well in a team environment.
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