Technical Support Professional

6 days ago


Sulphur Springs, Texas, United States Signature Solar Full time
Job Description

The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers' equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.

Duties and Responsibilities
  • Manage a high volume of incoming phone calls and emails from customers.
  • Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
  • Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.
  • Demonstrate excellent communication skills to convey technical information to customers effectively.
  • Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
  • All other duties assigned.
Requirements
  • Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
  • Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
  • Commitment to empathy and understanding of customer needs.
  • Able to critically analyze, research, and verify information through online resources, manuals, or with the R&D department.
  • Desire to be a team player and eager to learn and master new technical topics.
Benefits
  • Competitive salary: $45,000 - $60,000 per year
  • Medical, dental, vision, and supplemental life insurance
  • PTO and paid holidays
  • Company-branded merchandise and discounts on locally owned businesses
  • Free lunch Fridays

Please note that this is a full-time position requiring a 40-hour workweek with rotating Saturday shifts. The ideal candidate will possess excellent communication and problem-solving skills, a strong commitment to customer satisfaction, and the ability to work well in a team environment.



  • Sulphur Springs, Texas, United States Safety Control, LLC. Full time

    About Safety Control, LLC.Safety Control, LLC. is a reputable organization seeking an exceptional Administrative Assistant/Receptionist to support our team's success.


  • Sulphur Springs, Texas, United States CHRISTUS Health Full time

    Job OverviewCHRISTUS Trinity Clinic and CHRISTUS Physician Group are multi-specialty medical groups with a presence in 4 states - Texas, Louisiana, Arkansas, and New Mexico.Salary and BenefitsWe offer competitive compensation and malpractice insurance to our employees. In addition, we provide Epic EMR and other benefits that support a balanced professional...


  • Sulphur Springs, Texas, United States TRP Infrastructures Full time

    Job Summary:We are seeking an Administrative Assistant to join our office team at TRP Infrastructures. This role requires strong attention to detail, excellent communication and organizational skills, and the ability to work in a fast-paced environment while handling multiple priorities.About the Role:Payroll Administration: The successful candidate will be...


  • Sulphur Springs, Texas, United States TRP Infrastructures Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Corporate Office Support Specialist to join our team at TRP Infrastructures. This is a fantastic opportunity to grow with our company and be part of our dynamic office team.About the RoleThe successful candidate will provide administrative support to our division, focusing on payroll, accounts...


  • Sulphur Springs, Texas, United States CHRISTUS Health Full time

    About This RoleAt CHRISTUS Health, we are committed to providing exceptional patient care and fostering a positive work environment for our employees. We are currently seeking a Medical Support Specialist to join our team.Job SummaryThe Medical Support Specialist will be responsible for attending to the needs of patients in the hospital setting, performing...


  • Sulphur Springs, Texas, United States Christus Health Full time

    Job SummaryThe Registered Nurse (RN) at Christus Health specializes in obstetrics and gynecology, providing essential nursing care to patients. The role includes administering medication, assisting physicians during patient treatment, and ensuring the delivery of safe, aseptic techniques.Key ResponsibilitiesParticipate as primary nurse, associate nurse, team...


  • Sulphur Springs, Texas, United States Christus Health Full time

    Job OverviewWe are seeking a skilled Surgical Technologist to join our team at Christus Health.As a Surgical Technologist, you will play a vital role in ensuring the success of surgical procedures by maintaining aseptic techniques, preparing patients for surgery, and providing support to medical staff. Your expertise will help create a safe and efficient...


  • Sulphur Springs, Texas, United States Goodwill Industries of Northeast Texas Full time

    Job OverviewA dynamic opportunity awaits for a talented Retail Store Manager-In-Training to join Goodwill Industries of Northeast Texas. This role offers a chance to develop essential skills in retail management, team leadership, and store operations.Key ResponsibilitiesDeliver exceptional customer service while upholding professional standards aligned with...


  • Sulphur Springs, Texas, United States Christus Health Full time

    About the JobAre you a dedicated and compassionate healthcare professional looking to take your career to the next level? We are seeking an experienced RN, Registered Nurse to join our team at Christus Health.About UsChristus Health is a leading healthcare provider committed to delivering exceptional patient care. Our mission is to extend the healing...


  • Sulphur Springs, Texas, United States Christus Health Full time

    Job Description">We are seeking a skilled and compassionate Licensed Vocational Nurse to join our team at Christus Health. As a Licensed Vocational Nurse, you will provide high-quality patient care and work collaboratively with healthcare providers to ensure the best possible outcomes.">About the Role">This is a full-time position, providing professional...


  • Sulphur Springs, Texas, United States Christus Health Full time

    Are you passionate about delivering exceptional patient care in a dynamic clinical environment?About the RoleAs a Licensed Vocational Nurse Clinic at Christus Health, you will play a vital role in providing high-quality patient care under the supervision of a physician or registered nurse.**Key Responsibilities:**Perform various lab procedures and assist...


  • Sulphur Springs, Texas, United States Sunny Springs Nursing Center Full time

    Job SummaryWe are seeking a skilled and compassionate Nursing Services Specialist to join our team at Sunny Springs Nursing Center. As a key member of our healthcare team, you will provide high-quality nursing care to our residents, ensuring their needs are met and exceeded.Estimated Salary: $65,000 - $85,000 per yearAbout the RoleThe successful candidate...


  • Sulphur Springs, Texas, United States Sunny Springs Nursing Center Full time

    Sunny Springs Nursing Center OverviewWe are a Four Star Facility located in Sulphur Springs, offering a supportive and rewarding environment for our Certified Nursing Assistants (CNAs). Our facility is committed to providing exceptional care to our residents, and we are seeking dedicated professionals like you to join our team.


  • Sulphur Springs, Texas, United States VitalCaring Full time

    Job DescriptionVitalCaring is seeking a dedicated and compassionate Physical Therapist to join our team. As a key member of our home health care team, you will provide high-quality care to patients in their homes, helping them regain their independence and achieve their health goals.About UsVitalCaring is a leading provider of home health and hospice care...


  • Sulphur Springs, Texas, United States Sunny Springs Nursing Center Full time

    Sunny Springs Nursing Center, a Four Star Facility located in Sulphur Springs, is seeking a highly skilled and compassionate Certified Nurse Aide to join our team. As a valued member of our staff, you will play a crucial role in providing exceptional care to our residents.Competitive Compensation:Salary: $17+ per hour (pay increases based on experience)About...


  • Sulphur Springs, Texas, United States CHRISTUS Health Full time

    Job DescriptionWe are seeking a dedicated and skilled Registered Nurse to join our team at CHRISTUS Health.Summary:This role involves providing high-quality patient care in a clinic or medical office setting. The successful candidate will administer medication, prepare equipment, and assist physicians in treating patients.Responsibilities:The nurse will...


  • Sulphur Springs, Texas, United States Christus Health Full time

    About the RoleWe are seeking a skilled Registered Nurse to join our team at Christus Health. As a member of our nursing staff, you will have the opportunity to make a meaningful impact on the lives of our patients and their families.Key ResponsibilitiesProvide high-quality patient care, utilizing the nursing process to assess, diagnose, plan, implement, and...


  • Sulphur Springs, Texas, United States CHRISTUS Health Full time

    Job Summary:We are seeking a Certified Occupational Therapist Assistant to join our team at CHRISTUS Health. In this role, you will work closely with our clinical associates to provide high-quality care to our patients.About the Job:The Certified Occupational Therapy Assistant reports directly to the department manager and/or his/her designee with clinical...


  • Sulphur Springs, Texas, United States Christus Health Full time

    Job OverviewWe are seeking a highly skilled Certified Occupational Therapist Assistant to join our team at Christus Health. As an OTA, you will play a vital role in delivering exceptional patient care and collaborating with other healthcare professionals to achieve optimal outcomes.


  • Sulphur Springs, Texas, United States Christus Health Full time

    Job Summary:The Licensed Vocational Nurse (LVN) is responsible for providing high-quality patient care in a clinical setting under the supervision of a licensed practitioner. This role requires strong communication and interpersonal skills, with the ability to work collaboratively with a team to ensure patient satisfaction and well-being.Key...