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Product Specialist

1 week ago

Lancaster, Pennsylvania, United States Chico's Full time

Role Description

This Sales Associate role is focused on providing exceptional customer service and driving sales growth through effective communication and product knowledge. The ideal candidate will be highly motivated, customer-focused, and able to work collaboratively within a fast-paced retail environment.

Main Responsibilities

  • Sales Performance
    • Become knowledgeable about sales techniques and product information to engage customers and meet sales targets.
    • Maintain awareness of current sales promotions and visual standards to optimize sales opportunities.
    • Participate in achieving merchandise handling, presentation, loss prevention, and other duties as directed by management.
  • Customer Experience
    • Exemplify the Most Amazing Personal Service (MAPS) principles, delivering a seamless omni-channel experience.
    • Address customer concerns promptly and maintain high levels of customer satisfaction.
    • Provide excellent checkout service, adhering to policies regarding payments, coupon acceptance, returns, and exchanges.
  • Operational Excellence
    • Support efficient replenishment activities to maintain a wide selection of products in-store.
    • Assist with locate fulfillment and visual directives, including floor sets, window changes, and signage placement.
    • Maintain a clean and organized boutique environment.
  • Teamwork and Growth
    • Foster a collaborative team environment, promoting open communication and problem-solving.
    • Evaluate opportunities for personal development and seek feedback from colleagues and management.