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Restaurant Operations Manager

2 months ago

Midlothian, Virginia, United States Hooters of America, LLC Full time
Job Summary

Hooters of America, LLC is seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing staff, and maintaining a clean and safe environment.

Key Responsibilities
  • People Management
    • Recruit, train, and develop a high-performing team
    • Conduct performance evaluations and provide coaching and feedback
    • Manage employee relations and resolve conflicts
  • Customer Experience
    • Ensure exceptional customer service and satisfaction
    • Manage guest complaints and resolve issues
    • Monitor and improve customer feedback
  • Financial Management
    • Manage restaurant finances, including budgeting and forecasting
    • Monitor and control labor costs, inventory, and expenses
    • Develop and implement cost-saving initiatives
  • Operational Excellence
    • Ensure compliance with company policies and procedures
    • Maintain a clean and safe environment
    • Implement and maintain quality control processes
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience in restaurant management or a related field
  • Proven track record of success in managing staff and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances