Network/Infrastructure Specialist
2 days ago
Salary Range: $65,000 - $90,000 per year
Location: Washington, DC (optional part-time basis)
About the RoleThis is a unique opportunity to join ManTech as a Network/Infrastructure Analyst, working in a 24/7/365 service operations environment. You will be responsible for monitoring network environments, performing incident and problem management, and escalating issues to relevant teams.
Key Responsibilities- Monitor network environments, TIC, infrastructure, and other services, and perform incident and problem management.
- Alert components of expiring certificates within one business day of receiving the alert.
- Work closely with the SOC and Service Desk to provide incident and problem management for the LAN/WAN, infrastructure, and TIC.
- Develop and maintain SOPs and other documentation.
- Follow ITIL procedures, particularly incident and problem management.
To be successful in this role, you will need:
- A bachelor's degree in a Mathematics, Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related field of study.
- 2+ years of monitoring-related experience, or 6+ years of experience with a Systems Administrator or Network certification in lieu of a degree.
- Demonstrated experience performing monitoring and incident management in a large enterprise environment.
- Demonstrated experience configuring and tuning infrastructure and application monitoring tools.
It would be beneficial to have proficiency with ServiceNow.
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