Customer Support Specialist

1 week ago


Winchester, Virginia, United States TEKsystems Full time

Company Overview

At TEKsystems, we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

About This Role

This is a hybrid position in Winchester, VA that requires you to be part of our 24/7 high volume, schedule-driven and structured contact center operation.

Job Description

You will be responding to inquiries and requests from members and other individuals, providing information regarding client products and services, and performing transactions or related functions for various accounts.

Key Responsibilities:

  • Provide information regarding client products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service.
  • Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts.
  • Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Benefits

We offer a competitive salary range of $19.50 - $19.50, as well as a comprehensive benefits package that includes medical, dental & vision, critical illness, accident, and hospital insurance, a 401(k) retirement plan, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, and time off/leave (PTO, vacation, or sick leave).

Requirements

To succeed in this role, you should have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.



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