Technical Support Professional

4 days ago


Panama City, Florida, United States Advent Services Full time
About the Job

We are looking for an experienced Technical Support Professional to join our team at Advent Services. The ideal candidate will have a strong background in IT and excellent communication skills.

The Technical Support Professional will be responsible for providing support for various systems and applications, including Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM), and Active Directory Users and Computers (ADUC).

Responsibilities:

  • Provide Tier Two support for IT requests and resolve technology issues in an expedient manner.
  • Troubleshoot software and hardware issues, as well as configuration problems.
  • Assist users with application usage questions and concerns.

Requirements:

  • Active Secret Level Security Clearance.
  • Minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment.
  • Compliance with Department of Defense (DoD) Directive 8410 Information Assurance Training (IAT), Certification, and Workforce Management, IAT Level II requirements.

Estimated Salary: $65,000 - $85,000 per year.


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